FAQs

How can I contact Craftorya ?

You can email us at support@craftorya.online where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Since all our products are digital, there’s no need for shipping! You can access your downloads instantly from anywhere in the world, with no shipping fees or delays.

 

Can I change or cancel my order?

As all our products are digital and delivered instantly, we are unable to process cancellations or changes after your order is placed. Once your order is confirmed and the download link is provided, it cannot be modified or refunded. Please ensure you review the product details carefully before making a purchase.

Can I get a refund for my digital purchase?

 We want you to be fully satisfied with your purchase. Since our products are digital, we are unable to offer automatic refunds once the files have been downloaded. However, we understand that situations can vary, and we are happy to review refund requests on a case-by-case basis.

You may be eligible for a refund if:

• You have not yet downloaded the files.

• You made a duplicate purchase.

• You experience a technical issue that we are unable to resolve.

To request a refund, please contact us at support@craftorya.online within 7 days of your purchase. Be sure to include your order number and the reason for your request.

We are committed to providing a positive customer experience and will do our best to help!

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, and American Express, as well as secure payment options like Stripe. Your transaction will be processed safely and quickly for a seamless shopping experience.

When will my order be processed?

All orders are processed instantly, as our products are digital. Once your order is confirmed, you'll receive an email with a download link. No shipping is required, and there are no delays related to holidays or weekends. Please note that refunds, cancellations, or changes are not applicable once the order is placed and the digital product is delivered.

What if I don't receive my order?

Since our products are digital and delivered instantly, you should receive your download link immediately after purchase. If you don't receive your order within a few minutes, please check your spam or junk folder. If you still have issues, feel free to contact our support team for assistance.

Will I be charged with customs and taxes?

As our products are digital, there are no customs, import duties, or taxes involved. You will not be charged any additional fees after purchase. Once you complete your order, you will receive instant access to your digital product, with no additional costs

How do I access my digital products?
After your purchase is complete, you will receive an email with a download link. You can also access your digital products directly from your account page on our website.

What if I can't download my product?
If you have trouble downloading your product, please check your email for the download link or visit your account page. If you still encounter issues, please contact our customer support, and we’ll help you resolve it as soon as possible.

 

Are your digital products compatible with my device?
 Our digital products are provided in PDF format, which is compatible with most devices, including smartphones, tablets, and computers. Be sure to have a PDF reader installed to open and view the files.